COVID-19

MercyCare continues to take advice from the WA Department of Health and the Australian Government on the COVID-19 pandemic regarding the health and safety of our service users and staff. Read the latest information and updates.

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Give Your Feedback

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We value your feedback as it helps us to continually improve our services to the community. We encourage you to submit any compliments, complaints or suggestions. For more information click here. Please use the form below to provide a compliment, complaint or suggestion about the service you have received from us. For further information please refer to our complete Service User Incident and Feedback Policy.

To download information about your rights and responsibilities as a service user, please click here.

If you require assistance, an advocate or an interpreter to complete this form, please ask an employee or contact our Quality Team on (08) 9442 3444 or email us at feedback@mercycare.com.au.

If you have an issue that requires immediate action, please:

Approach a staff member and request to talk to the service manager in the area where the issue has occurred or Contact the Quality Improvement Specialist.

Feedback Details

What type of feedback are you providing?*
 
I am providing*
Did you tell someone at the time? (if applicable)
Do you wish to be contacted about your feedback?
If yes, MercyCare will contact you within 5 working days.

Your Details (Optional)

Are you under 18 but considered a mature minor?
Parent Guardian
Under 18 (unless assessed as a mature minor) your parent or guardian must consent to you providing feedback.
Parent/Guardian, do you consent to this feedback being supplied?
MercyCare service users’ only - Do you identify as an Aboriginal or Torres Strait Islander?

Person Being Represented

How do we handle your personal information?

The information we collect from you will be handled in accordance with the Privacy Act 1988.

If you would like more information please ask a member of staff or contact MercyCare on (08) 9442 3444 or via email on feedback@mercycare.com.au.

Thank you for sharing your experience, once submitted, a MercyCare representative will contact you in regards to your feedback.

Contacts

Phone:+61 8 9442 3444
Email:corporate@mercycare.com.au
Address:38 Ord Street
West Perth WA 6005
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