COVID-19

MercyCare continues to take advice from the WA Department of Health and the Australian Government on the COVID-19 pandemic regarding the health and safety of our service users and staff. Read the latest information and updates.

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COVID-19

COVID-19

Protecting our community

MercyCare continues to take advice from the WA Department of Health and the Australian Government on the COVID-19 pandemic regarding the health and safety of our service users and staff.

The need for our services is even more important during times like now, when our community is facing many challenges as a result of the COVID-19 pandemic.

While the situation may have changed, the need for our services and the support we provide has not diminished. In many cases, keeping these services operational is even more important than ever.

MercyCare has been monitoring the COVID-19 outbreak and adapting the way we work to keep our service users and our staff safe.

Our dedicated COVID-19 response team is keeping up-to-date with State and Federal Government mandates and recommendations and ensuring these are communicated to our service users, families and staff.

Future plans are being put in place to ensure we can respond quickly to protect our service users, their families and our staff, and continue building MercyCare to be there for its service users when this pandemic is over.

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Service Updates

Aged Care - Residential Aged Care – Community and Home Support Disability Early Learning Family and Community

Aged Care – Residential

MercyCare takes its responsibility to care for its residents and staff’s health and wellbeing very seriously. We are committed to doing everything we can to ensure the safety of residents and staff during the COVID pandemic.

The Western Australian Government recently updated the guidelines for visiting residential aged care homes. This is the fourth such update since the Minister declared a public health state of emergency on 23 March 2020, a copy of the directions are available here.

The directions state a person must not enter, or remain on, the premises of a residential aged care facility if;

  • The person has returned from overseas within the last 14 days
  • The person has been informed they are a close contact of a COVID positive case within the last 14 days
  • The person has any of the following symptoms;
    • a fever of 37.5 degrees or above
    • a recent history of fever
    • symptoms of acute respiratory infection (including, but without limitation, shortness of breath, a cough or sore throat) or
    • loss of smell or loss of taste
  • The person has not had an up to date vaccination against influenza unless;
    • a vaccination is not reasonably available to that person or
    • they have a documented medical contraindication to the influenza vaccine

MercyCare have implemented several measures to strengthen our infection prevention and control processes including, performing health screening on all staff and volunteers at the start of every shift, completing daily symptom scanning of all residents and undertaking additional cleaning across our homes.

We understand our residents’ mental health is as important as their physical health. Alongside providing excellent clinical care, residents need to stay connected with their families, particularly those who can’t visit at this time or live outside WA. MercyCare have implemented a program that uses a variety of digital solutions to ensure residents can connect with loved ones.

For further information please contact the service manager.

Aged Care - Community and Home Support

During this time many of our in-home support users need us more than ever. We continue to provide our home support services and have adapted our services and the way we deliver them to best protect the safety of our clients and our staff. 

While certain activities or tasks our Support Workers would usually facilitate may need to be adapted in order to prioritise health and safety for all concerned, our staff are finding they are able to assist in different ways.

Our Support Workers are consistently trained to follow appropriate hand hygiene measures and wear appropriate personal protective equipment to limit the spread of infections. 

For further information phone 9442 3498.

Disability

We are committed to meeting the care needs of our service users living with disabilities.

Our disability services continue to be provided and adapted where necessary.

While certain activities or tasks our Support Workers would usually facilitate may need to be adapted in order to prioritise health and safety for all concerned, our staff are finding they are able to assist in different ways.

Our Support Workers are consistently trained to follow appropriate hand hygiene measures and wear appropriate personal protective equipment to limit the spread of infections. 

For further information phone 9340 7283.

Child Care

We understand our centres provide many families with much needed support by giving parents and guardians the ability to work and bring in an income.

On the advice of Federal and State governments, our centres remain open. To support parents with the closure of schools, our child care centres are now taking enrolments of children up to 12 years old.

Educators have worked to incorporate social distancing measures into their centres where possible and are following and encouraging children to practice good hand washing hygiene.

Extra precautions are being taken with our staff around sick leave and reporting of symptoms.

The Centres are increasing cleaning schedules and reducing exposure by external visitors. 

For further information speak to the manager at your child's centre.

On the advice of Federal and State governments, our centres remain open.

Family and Community

Now more than ever, families and those in our community who are experiencing some sort of hardship of difficulty, require support.

While MercyCare staff are practising social distancing measures this does not mean these vital services have had to cease. 

These cover our broad spectrum of services including Out of Home Care; Youth & Homelessness; Multicultural Support and our short stay accommodation in the West Kimberley.

Where possible our staff have made use of digital technology to connect with service users and keep a line of communication open.

Limited services are being offered on a face to face basis at our Cannington office; other than these services which are operating by appointment only, our Cannington and Mirrabooka offices are closed to the public.

For further information phone 9442 3444.