COVID-19

MercyCare continues to take advice from the WA Department of Health and the Australian Government on the COVID-19 pandemic regarding the health and safety of our service users and staff. Read the latest information and updates.

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COVID-19

COVID-19

Protecting our community

MercyCare continues to take advice from the WA Department of Health and the Australian Government on the COVID-19 pandemic regarding the health and safety of our service users and staff.

The need for our services is even more important during times like now, when our community is facing many challenges as a result of the COVID-19 pandemic.

While the situation may have changed, the need for our services and the support we provide has not diminished. In many cases, keeping these services operational is even more important than ever.

MercyCare has been monitoring the COVID-19 outbreak and adapting the way we work to keep our service users and our staff safe.

Our dedicated COVID-19 response team is keeping up-to-date with State and Federal Government mandates and recommendations and ensuring these are communicated to our service users, families and staff.

Future plans are being put in place to ensure we can respond quickly to protect our service users, their families and our staff, and continue building MercyCare to be there for its service users when this pandemic is over.

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Service Updates

Aged Care - Residential Aged Care – Community and Home Support Disability Early Learning Family and Community

Aged Care – Residential

MercyCare takes its responsibility to care for its residents and staff’s health and wellbeing very seriously. We are committed to doing everything we can to ensure the safety of residents and staff. 

Our priority is to keep our residents and staff safe and support efforts to limit the spread of COVID-19. MercyCare has already implemented a number of measures to strengthen our infection control processes including:

  • MercyCare started reopening its Aged Care homes from the week starting April 27 with strict screening and infection control procedures in place to keep residents safe. MercyCare residential aged care homes had been in lockdown from 3pm, March 18. 
  • Those returned from interstate or overseas have self-isolated for 14 days before entering our homes.
  • Visitors must not have come in to contact with a confirmed case of COVID-19 in the past 14 days.
  • Visitors must not have a temperature higher than 38 degrees or have any symptoms of acute respiratory infection.
  • No children under 16 years old have entered any of our homes.
  • From May 1, WA legislation requires all visitors and staff to have an up-to-date influenza vaccination .
  • The implementation of additional strict infection control measures.
  • Preforming health screening on all staff and volunteers at the start of every shift.
  • Performing twice daily temperature scanning of all residents and observing infection control protocol for anyone with a temperature.
  • Implementing social distancing within the homes, including staff moving between wings, and limiting access to homes by non-essential contractors.
  • Quarantining any residents showing any signs of any illness as per our standard protocols.
  • Additional cleaning across the home

We understand our residents’ mental health is as important as their physical health. Alongside providing excellent care, residents need to keep being connected with their families. MercyCare is implementing a program that uses a variety of ways that allows residents, with the aid of our staff, to link with their families.

 

For further information please contact the service manager.

Aged Care - Community and Home Support

During this time many of our in-home support users need us more than ever. We continue to provide our home support services and have adapted our services and the way we deliver them to best protect the safety of our clients and our staff. 

While certain activities or tasks our Support Workers would usually facilitate may need to be adapted in order to prioritise health and safety for all concerned, our staff are finding they are able to assist in different ways.

Our Support Workers are consistently trained to follow appropriate hand hygiene measures and wear appropriate personal protective equipment to limit the spread of infections. 

For further information phone 9442 3498.

Announcements

Disability

We are committed to meeting the care needs of our service users living with disabilities.

Our disability services continue to be provided and adapted where necessary.

While certain activities or tasks our Support Workers would usually facilitate may need to be adapted in order to prioritise health and safety for all concerned, our staff are finding they are able to assist in different ways.

Our Support Workers are consistently trained to follow appropriate hand hygiene measures and wear appropriate personal protective equipment to limit the spread of infections. 

For further information phone 9340 7283.

Child Care

We understand our centres provide many families with much needed support by giving parents and guardians the ability to work and bring in an income.

On the advice of Federal and State governments, our centres remain open. To support parents with the closure of schools, our child care centres are now taking enrolments of children up to 12 years old.

Educators have worked to incorporate social distancing measures into their centres where possible and are following and encouraging children to practice good hand washing hygiene.

Extra precautions are being taken with our staff around sick leave and reporting of symptoms.

The Centres are increasing cleaning schedules and reducing exposure by external visitors. 

For further information speak to the manager at your child's centre.

On the advice of Federal and State governments, our centres remain open.

Family and Community

Now more than ever, families and those in our community who are experiencing some sort of hardship of difficulty, require support.

While MercyCare staff are practising social distancing measures this does not mean these vital services have had to cease. 

These cover our broad spectrum of services including Out of Home Care; Youth & Homelessness; Multicultural Support and our short stay accommodation in the West Kimberley.

Where possible our staff have made use of digital technology to connect with service users and keep a line of communication open.

Limited services are being offered on a face to face basis at our Cannington office; other than these services which are operating by appointment only, our Cannington and Mirrabooka offices are closed to the public.

For further information phone 9442 3444.