MercyCare continues to take advice from the WA Department of Health and the Australian Government on the COVID-19 pandemic regarding the health and safety of our service users and staff. Read the latest information and updates.

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Getting an assessment

To receive Government funding for home care, you will first need to have an assessment.

The assessment will be carried out by an independent organisation. For Commonwealth Home Support services, you will first need to register with My Aged Care and then  be assessed by the Regional Assessment Service (RAS). We can assist you with this process. For Home Care Packages you will be assessed by the Aged Care Assessment Team (ACAT).

How long will it take to get an assessment?

Waiting times for assessments vary depending on the type of assessment you need. If you have to wait for an assessment and need support right away, we can help you. Call our team today on 1800 637 299 to discuss your options.

What happens at the assessment?

During your assessment, the assessor will talk to you about how you are managing in your day-to-day life. They will get an understanding of what you need help with and what your goals are to enable you to live well at home. The assessment is likely to take between 45 minutes and 2 hours.

I have already been assessed. What’s next?

For Commonwealth Home Support services: When you are being assessed by the Regional Assessment Service (RAS), it is important that you inform them at the time that you would like MercyCare to be your provider of choice. When your assessment has been completed, the RAS will inform MercyCare of your individualised care plan, and we will then be in touch to set your services up.

For Home Care Packages: Upon completion of your Home Care Package assessment, the Aged Care Assessment Team (ACAT) will recommend a specific level of home care package (Level 1-4). Depending on the level that you have been assessed at, it is likely that you will be placed on the Department of Health’s (DoH) national database to wait for your home care package to be released. Please call us if you would like to know more about this waiting period as we will be happy to explain the process in more detail. 

When your package becomes available, the DoH will send you a letter with some important details on it, in particular the Unique Reference Number (URN). Please call us when you receive this number as we can then activate your services immediately. Within a day or two we will come out for your first visit to set up the services and supports that you require to ensure that you are able to stay living in the comfort of your own home for as long as you wish to do so.

Contact us today

For more information, or for help organising an assessment, speak to our team.

Enquire now