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"We are committed to providing the safest environment possible for children and young people"

Chris Hall, CEO MercyCare

We believe children and young people have a right to be safe, feel safe, be cared for and be respected.

Whatever they do. Wherever they are

MercyCare's Promises

Find out more

If you need help understanding or translating this information, please email or phone 1800 290 630

What does child safe mean for children and young people?

  • People care about and respect them
  • They feel included and people are kind to them
  • No one is mean to them 
  • They are not hurt 
  • They know the rules 
  • They have choices 
  • They can have fun and be happy
  • People listen to them 
  • They can talk about any problems they have
  • People help them to sort out their problems

Talk to us

If you see something...

If a child or young person in our care: 

  • is unhappy with the way they are being treated
  • is worried about themselves or someone they know 
  • feels unsafe or uncomfortable
  • or has been hurt

Say something!

MercyCare will:

  • listen to you and treat you with respect 
  • take you seriously and act quickly to keep you safe
  • follow up your complaint, including reporting requirements
  • tell you about what we are doing and what is happening
  • offer you choices about how you want to respond

Let's talk

If you’re committed to keeping children and young people safe like MercyCare does, we’d love to hear from you. Give us feedback.

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