Skip to content Skip to menu

Status Resolution Support Services

MercyCare’s Status Resolution Support Services program works with eligible clients during their migration status resolution process to support a self-sufficient, positive, healthy and engaged lifestyle in the Australian community.

Clients throughout Western Australia (including regional areas, but excluding Christmas Island) can only be referred to MercyCare by Department of Immigration and Border Protection (DIBP). Each client is allocated a Case Worker who becomes the client’s main contact for assistance. MercyCare then works with clients to link, educate and assist them to access any support or service that is available in the community – MercyCare does not have a role in facilitating status resolution/visa issues of clients.

Support services include

  • Supported accommodation for eligible clients
  • Assistance to access medical services
  • Orientation to their local community – shopping, public transport, recreational activities, religious venues, pharmacies, childcare, money management etc.
  • Assistance in the form of guidance or education with regards to sourcing long-term accommodation
  • Assistance with essential registration e.g. schools; banks; Transperth etc.
  • Regular client welfare checks and liaising with DIBP for services that clients may require for maintaining their well-being
  • Linking clients to community initiatives or meaningful engagement activities
  • Educating clients about available physical and mental health services and how to access those services
  • Assist eligible clients to access English as a Second Language Education (ESL)