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Step by Step Settlement Service

The Step by Step Settlement Service(funded under the Settlement Engagement and Transition Support Service) provides holistic support for newly arrived refugees and migrants in their first five years in Australia,  to equip them with the knowledge and skills to identify, understand and to address their settlement needs.

It is a partnership of 3 agencies, bringing together the specialist experience and resources of MercyCare (Lead Agency), Save the Children and Edmund Rice Centre of WA.  Our staff are based at offices in Brewer Place, Mirrabooka, and come from a range of multicultural backgrounds, enabling them to easily understand and cater to the needs of service users

The Step by Step Settlement Service provides individuals and families with high-quality individual casework and access to group classes/forums to address issues arising during their settlement experience.  The priority supports provided by this service are:

Support to improve English language skills:

  • Reviewing their progress towards English language proficiency goals with the Adult Migrants English Program (AMEP)
  • Providing additional support as required via AMEP’s more intensive Extend/Special Preparatory Programs, or local community conversational classes.
  • Linking them to ERC’s ‘Language for Living in Australia’ program which provides English language and literacy practice focused on common settlement issues.
  • Connecting them to StC’s Live and Learn program which provides weekly support to students with ENGLISH practice & homework.
  • Participation in StC’s life skills classes for women


Support engagement with education by:

  • Connecting them into vocational training courses
  • Assising them to enrol in TAFE, university, or a registered training organisation
  • Referring them to the WA Department of Training & Workforce Development or Trades Recognition Australia to transfer overseas skills
  • Supporting women with young children to access early childhood education opportunities through kindergarten, playgroups, community education programs and enrolment in school
  • Engaging women with children in Save the Children’s facilitated playgroup program Play2Learn


Build employment readiness by:

  • Assisting to develop workplace ENGLISH
  • Leveraging MercyCare’s CaLD Job & Skills Training Centre expertise, employer networks & practical skills training programs
  • Referring entrepreneurs to specialist migrant business support networks
  • Offering a place on ERC’s Driver Education Program (the only new arrivals-focused road safety learner driver program in WA)
  • Sourcing work & volunteering options including within our consortium’s services in childcare, aged care, community services, administration & retail;
  • Offering subsidised places at MercyCare’s early learning centres to boost workforce participation
  • Where appropriate, referring them to JobActive
  • Providing support if appropriate during the first stages of a job to ensure its sustainability


The service will run the following group classes/forums:


  • "Conversations for Life" Classes, a range of classes run several times a week catering to different English competency levels, providing a relaxed place to practice practical English
  • Women’s Life Skills classes, providing a safe environment for women to practice their English while learning new skills, developing confidence and strengthening social networks;
  • Early Childhood education program Play2Learn,providing children aged 0 to 5 and their mothers with a quality early-learning program to support a smooth transition to the Australian school system and the attainment of early childhood milestones
  • Employment Readiness Workshops, including developing a resume, preparing for interviews, how to look for and find job opportunities, the hidden job market etc
  • Computer classes, to build computer proficiency for job search and office work
  • Learning to Drive, group classes


Focus on Youth

The Step by Step Service will also have a strong focus on supporting youth,

With Employment Assistance:  

  • Education and employment support, including access to the above listed group activities open to all ages
  • Access to volunteering, work placements and internships to improve employment prospects
  • Creating career plans to capture future goals and directions
  • Support with navigating and understanding how to access Australia’s education and employment system

To access Edmund Rice Centre’s range of youth programs:

  • Sports
  • Recreation
  • Bushwalking
  • Arts
  • Leadership and life skills development programs  


Eligibility Criteria

Permanent residents who have arrived in Australia in the last five years and live in the Perth north metropolitan area, such as:

  • humanitarian entrants
  • family stream migrants with low English proficiency
  • dependents of skilled migrants and their dependents in rural and regional areas with low English proficiency
  • selected other stream visas (Former Resident and Referred Stay (Permanent)


This Settlement Service Programme is funded by  the Department of Social Services.


MercyCare is part of the Unity Employment Network which connects WA employers with jobseekers from asylum seeker, refugee and new migrant backgrounds. Find out more about the Unity Employment Network here.

As employers, there are many opportunities to support access to employment for people from a refugee or asylum seeker background. We have a helpful Guide for WA Employers and our team at Unity Employment Network would be happy to answer any questions you have - ​

Contact Us

4 Brewer Place, Mirrabooka