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What is accessibility?

Accessibility is the term used to describe how a product, service or place can be easily used by as many people as possible. Accessibility is about making things usable to all people, whatever their age, ability or disability.

MercyCare is committed to being an accessible and inclusive organisation. We strive to ensure that information published on this website is accessible to all users, including older people, people with visual, hearing, cognitive or motor impairments.

We have worked hard to ensure that the technology we use does not interfere or deny any user from accessing this information.

Our website has been designed in accordance with the World Wide Web Consortium’s (W3C) internationally recognised Web Accessibility Initiative (WAI) guidelines. The WAI Guidelines provide solutions for producing usable and accessible websites. More information on the WAI Guidelines can be found on their website.

Where possible our website aims to conform to Level AA of the W3C’s Web Content Accessibility Guidelines (WCAG) 2.0.

We recognise that some information on this website is not as accessible as it could be. Information and online accessibility is an ongoing process and we are continually working to improve the accessibility of this website.

If you experience any accessibility problems with our website or with any of the information or documents contained within it please contact us.

Accessibility Features

To help you use our website, the following features are either provided or supported.


We make every effort to ensure this website is easily readable using 'plain English' wherever possible, while ensuring the website's design is not an obstacle to its usability or readability.

Skip to Content

A 'skip to content' link appears in the header area at the top of every page. Selecting the 'skip to content' link will take you to the page's main content area.

Increasing and Decreasing Text Size

Most web browsers allow users to easily increase the font size for better readability. Hold down the Ctrl key (Command key on a Macintosh) and press the + (plus) key to increase the font size, or decrease the font size by holding down the Ctrl or Command key and pressing the - (minus) key. Additionally, holding down the Ctrl key (Command key on a Macintosh) and scroll the mouse centre wheel forward or backward, increases or decreases the font size. These methods work on PDF pages as well.


We ensure that titles, text, and alternative (alt) text is given for images and pictures on this website to provide screen readers users access to the information or what it conveys.


Style sheets used to format page content on this site are designed using cascading style sheets (CSS). This allows accessibility or keyboard only users to disable the formatting provided and apply their own formatting. Style sheets are disabled within an Internet browser's settings or preferences options.

In most browsers, you can use the 'Tab' key to move between links without having to use the mouse. When you are on a link you wish to visit, pressing 'Enter' will take you to the linked page.

If you are in a form, you can also use the 'Tab' key to move between form elements (such as text boxes and radio buttons). Where there are options, for example in a drop-down menu, you can use the arrow keys to select your desired option. When you want to submit or cancel a form, tab through to the relevant button and press the 'Enter' key.

Access Keys

The following keyboard shortcuts are available from every page. The special key mentioned is usually the 'Alt' key or the 'Ctrl' key but depends on which browser you use as well as your computer's operating system. Instructions are listed for the most popular web browsers but other browsers may provide similar functionality.

  • Special key + C = takes user to the main content area
  • Special key + S = takes user to the search area (top right side of the page)

Refer to your preferred browsers user guide for instruction on how to use access keys.

Usability Testing

We are committed to making our site as user-friendly as possible. Extensive testing has been conducted on this site with key community groups and stakeholders. This feedback has been integrated into the design, navigation and content of our site. We will continue to develop, evaluate and improve the usability of our site to ensure our users’ needs are being met.

Assistive Technologies

The pages on this website have the ReadSpeaker text-to-speech (TTS) screen reader enabled. This TTS technology is helpful especially to the visually impair users. It has a unique feature of being able to download an mp3 audio of the web page. Its attributes such as voice, speed, loudness, pause, stop, and start is fully controllable.

If you use assistive software such as Job Access With Speech (JAWS) or NonVisual Desktop Access (NVDA), you can use its features to quickly present you with link lists, headings, or to shift the focus directly to tables and lists in a page.

Navigation Using a Screen Reader

We have endeavoured to maximise the ability for users with vision impairments to use a screen reader with this website. Visitors using recent versions of screen readers can navigate using the following keystrokes:


  • 'H' to navigate forwards through the headings
  • 'Shift' + 'H' to navigate backwards through the headings
  • '1' to navigate to the next level 1 heading (or a number between 1 and 6 to navigate to the next heading on this level)
  • 'Shift' + '1' to navigate to the previous level 1 heading (or a number between 1 and 6 to navigate to the previous heading on this level)
  • 'Insert' + 'F6' to provide a list of all headings


  • Press the 'Tab' key to proceed through the links or 'Shift' + 'Tab' to cycle backwards through the links.
  • 'Insert' + 'F7' to provide a list of all links


Using JAWS® Versions 10-12, you can use the keyboard navigation in virtual mode by:

  • Next landmark: ';' (semicolon)
  • Previous landmark: 'Shift' + ';' (semicolon)
  • List of landmarks: 'Ctrl' + 'Insert' + ';' (semicolon)

Using NVDA 2011.2 the landmark keyboard combination in virtual buffer mode is:

  • Next landmark: 'D'
  • Previous landmark: 'Shift' + 'D'
  • List landmarks (and list/headings): NVDA + 'F7'

VoiceOver users can navigate a page via landmarks by choosing 'landmarks' in the 'web rotor', then finger flicking up or down will move to the next or previous landmark.


MercyCare is committed to ensuring all video content is accessible and strives to meet the Web Content Accessibility Guidelines, Version 2.0 to Level AA wherever possible. However as our videos appear on the website using YouTube, a third-party product, technical issues may occur including empty links and headings that are either empty or nonsensical. The following information from the YouTube Help function about accessibility provisions may be helpful: Using YouTube with a screen reader, Turning captions on and off, and Changing caption font and format.


We are progressively optimising all of our Portable Document Format (PDF) documents and forms on this website to be made accessible and optimised for fast web use, in compliance with the WCAG 2.0 guidelines. Features such as bookmarks will be provided for documents larger than 6 pages for fast access to its content.

You will need Adobe Reader to open PDF files and it includes screen reading functionality. It can be downloaded at for free.