Get Started With Residential Aged Care

What you need to know before moving to an aged care home

Moving into a Residential Aged Care Home is a big life step. We want to make this transition as smooth as possible for you and your family.

Below are some steps you can follow to guide you through the process. Our friendly team are only a phone call away to answer your questions and support you anytime throughout the process.

Contact MercyCare

It’s always good to have someone to talk you through the process of residential aged care. Our friendly and expert team can simplify the process and answer your questions. Please get in touch at any time throughout your process. Contact us on 1800 637 299 or email and we’ll help you get started.

Arrange an assessment

Before you can apply to enter a Residential Aged Care Home, you’ll need to be assessed as eligible by an Aged Care Assessment Team (ACAT).

You can arrange this directly with My Aged Care or you can get a referral from your GP. ACAT will visit you at home to ask you questions about your health needs and current lifestyle. They welcome you to have a family member or friend with you during the visit.

If you are assessed as eligible for residential care you will be provided with an ACAT Support Plan and can now apply to move into a MercyCare home.

Feel free to call the MercyCare team if you have any questions during this step.

Discuss your care needs

Call us on 1800 637 299 to talk through your ACAT Support Plan so we can ensure your needs and preferences can be met and support you to find the right home.

Take a tour

Get to know us and our aged care homes. We will book a tour of your preferred home so you can see first-hand the services, facilities, rooms and lifestyle programs inside a MercyCare home.

Understand the cost of residential aged care services and facilities

Everyone’s circumstances are different. Chat with our friendly MercyCare team who will be able to explain the costs and walk you through the application process.

Moving into your home

Our team will talk you through what you need to do to get ready to move in, while staff at your new home will be getting ready for your arrival to warmly welcome you. They will be there to make sure you are supported to settle into your new home over time.

We encourage residents to personalise their room. After all, it is your home. We provide an electric bed, bedside table and chair, but understand it is important to be surrounded by your own life and memories. We love to see you bring your own special possessions and decorations to personalise your space.