We acknowledge that accessing support can be difficult for some young people. With our Amber Youth Wellness Program, we aim to make the process as friendly and easy as possible.
We offer a free outreach service to young people 12-25 years old and their families:
We can provide:
Mental health support shouldn’t be something that’s done to you. With Amber Youth, you get to have an active role and a choice to be involved in planning a path that will work for you.
We promise to:
We also understand that different cultures have different ways to understand wellness and mental health, and we will work with this.
Almost all the young people we see have the same dilemma.
If you seek help early, you can stop it getting worse. The longer you wait to get help, the worse the impact on your life and relationships could be.
How do I know if its bad enough? If you answer yes to any of these:
Please note, Amber Youth Wellness provides services for moderate to severe mental health needs. It is not a crisis or emergency service. If you or your friend need immediate support or medical assistance contact:
Fact: The longer you wait to seek help, the worse the long term outcomes could be. It is best to seek help early. The sooner you get help, the sooner you can start your recovery journey.
Fact: Mental ill health is as real as any other physical illness or injury and needs proper care to manage it and recover well.
Fact: There are many types of mental illnesses and many kinds of symptoms and effects. Even though a particular mental illness will tend to show a certain range of symptoms, not everyone will experience the same symptoms. A diognosis will tell you a little about a person’s ability and personal characteristics.
Fact: Mental illness is very common. There are many supports, treatments and community services available. Most people will recover differently and go onto live full and productive lives. People can function well and live active healthy lives even with complex mental health conditions. Many successful people have a mental health condition.
Fact: Many violent people have no history of mental illness and most people with a history of mental illness have no history of violence. People with a mental illness are much more likely to be victims of crime that the perpetrators of it.
Fact: Mental health difficulties occur due to a complex combination of factors. These may be biological (due to a history of mental health difficulties), psychological (for example, trauma, loss or neglect) and/or envionmental (for example, stress, money problems, social pressure, substance use, diet, sleep or other reasons).
Fact: Friends and family can offer important help and support. When family and friends speak and act positively to someone with a mental health difficulty, they create an environment that builds on their strengths and promotes understanding and respect.
We can help you work on your mental wellness goals and also the other stressors that impact on you.
We can help you to:
So you can:
SMS or call us on 1800 800 046, email us at amberYW@mercycare.com.au, or ask a GP or other professional to help you contact us to check we have places available.
From one on one therapeutic sessions to a custom pacakge, our service menu has plenty to for you to choose from.
Note, during the current coronavirus pandemic service delivery may look a little different. We are using video technology and phone chats until we can begin certain sessions, like group activities. While the service delivery may look different at times, we are committed to working with you to provide the support you need.
We outreach to young people in Perth’s Northern Suburbs. Please call us to find out if we outreach to your area.
If you have any questions about whether this service is for you, we encourage you to SMS or call us.
Our team will do their best to find a time to meet up with you when you are in the Northern suburbs.
Amber Youth Wellness is a voluntary service. Health workers can only provide treatment to young people who give consent. This is something we will ask a young person when they attend.
If you are under 18: A legal guardian is the appropriate person to give consent to access our service. However, in many cases, young people 16 and above are able to consent without parental permission. If you are under 16 and your parents aren’t willing to give permission to receive mental health support, you can still speak to a youth worker or check out some of the free online mental health tools and forums. Speak to us if family involvement is a barrier for you.
If you are over 18: You are able to provide consent for your own treatment. However we will work with you to involve your family and friends in ways that they are comfortable with and that are likely to be beneficial to your wellbeing.
If you would like a copy of our consent policy, please speak to one of our staff.
When you speak to an Amber Youth Wellness worker, nothing you say can be passed on to anyone else without your permission, unless you:
If we have to tell someone about any of the things above, we will let you know about this first. We will chat about who we must tell, what information we tell them and discuss any concerns you may have. We won’t share confidential information with people in the community.
If we have to ask parents for permission to engage with supports, it doesn’t mean we will automatically tell your parents everything you say in a session. We will still respect your right to confidentiality.
You are an equal partner in this journey. You have the right to see any case notes or assessments we do. You have the right to be in shared care planning meetings about your care.
We understand that it is sometimes hard to know what to do while you are waiting for an appointment. Here are some suggestions:
There are many other people out there who share your experience, and many services designed to help carers of people with mental illness. Here are a few places to find support:
If you need further professional support, you may be eligible for a Mental Health Care Plan (MHCP). A MHCP allows a person to access rebates for mental health care services. To work out whether a MHCP is appropriate for you, please see you local doctor.
The following agencies also provide information and support to family and friends caring for young people.
1300 224 636
Information about supporting someone with depression or anxiety
Online chat & 24/7 phone support
Information about supporting someone with depression or bipolar disorder
Carer counselling, advice, advocacy, education and training
1800 184 527
Information about supporting people who are lesbian, gay, bisexual, transsexual, intersex, queer or questioning (LGBTIQQ)
Online chat and phone support
Information about supporting young people with mental health difficulties
1800 18(SANE) 7263
Information about helping someone experiencing a mental health crisis
Online chat and phone support
Note: Other than 24/7 lines, some National lines may operate in Eastern States time zones and finish earlier in WA.
13 11 14
Crisis support and suicide prevention services
Online chat and 24/7 phone support
1800 55 1800
Support for children and young people
Online chat & 24/7 phone support
13 22 89
Counselling, information and support for parents and carers
1300 00 3224
Health, disability, counselling and community mental health services
Metro 1300 555 788
Assessment, specialist intervention and support for people experiencing a mental health emergency and if required, referral to a local mental health service
Our wellness services are targeted at young people facing moderate to severe challenges with their mental health who are less likely to access mental health services or support. We encourage you to give us a quick call or email first to see if a referral would be a good idea. Once we have the referral form, we’ll make contact within five business days to talk more and make a time to chat with the young person. If there are significant concerns about risk or safety for the young person, please contact crisis services or the local hospital.
If you have already done some early assessment work, we can also use this to help with working out if our services will be a good match for the young person.
It will likely take a few sessions to assess where the young person is at with their wellness and whether Amber Youth Wellness is the best fit for their needs.
We work from a shared care approach, so we are keen to work with existing support services and family/friends, based on what the young person wants. If the service is a good match for the young person, we can arrange a meetup/skype to discuss a shared care plan.
Our priority will be young people 12-25 who are not engaged with any services and/or face barriers in accessing appropriate mental health supports. If we do not have capacity to take on a young person, we are more than open to working in collaboration to find other options.
To enquire about whether Amber Youth Wellness is open for referrals please contact