Asylum Seeker Support

How We Help

MercyCare supports asylum seekers to live independently, access essential services, and engage with their community while resolving their immigration status.

Status Resolution Support Services (SRSS)

MercyCare delivers Status Resolution Support Services (SRSS) in partnership with Life Without Barriers for people working with the Department of Home Affairs.

All SRSS users are assigned a MercyCare case worker, who provides guidance and support.
Multilingual staff help participants live in the community and access services tailored to their needs.
Services include:
- Health care access
- Education support for school-aged children
- Case management
- Financial assistance
- Housing support

Please note: MercyCare and Life Without Barriers do not provide immigration visas or influence visa outcomes.

Who is Eligible for SRSS

You may be eligible if you have lodged a visa for Australia’s protection, including:

Living in the community with a protection visa application
On a bridging visa with no work rights
Facing significant medical barriers that affect immigration resolution

How to Access SRSS

To check eligibility, contact MercyCare directly. Program eligibility is ultimately determined by the Department of Home Affairs. You may need to provide:

When you start an SRSS application, you may need to include the following information: