Useful Links
In an emergency, call 000 immediately or head straight to the emergency department at your nearest hospital.
Feedback and Resources
Complaints and Feedback
We believe everyone has the right to feel safe and understood. How you feel about the services we provide is important and we encourage you to reach out to us to share your feedback. Whether you’re unhappy with the support you’re receiving, want to make a suggestion or share a positive experience, by telling us how you feel we can improve the services we provide to all Western Australians who need our support.
To get in touch with us about any complaints or feedback, you can chat to our team on (08) 9442 3444, send an email to feedback@mercycare.com.au, or submit an anonymous form here.
If you’re unhappy with how we have handled your complaint, you can contact the NDIS Quality and Safeguards Commission by visiting the website or calling 1800 035 544.
Advocacy
Justice is one of our core values at MercyCare, which is why we strive to provide a service that is fair and trustworthy. To help you understand your rights under the National Disability Advocacy Program, you can reach out to the following providers across the Perth metro area:
- Office of the Public Advocate
- Citizen Advocacy Perth West
- Disability Advocacy Network Australia
- Ethnic Disability Advocacy Centre
- Midlas
- People with Disabilities Western Australia
- Youth Disability Advocacy Network
- Women with Disabilities WA
Crisis Support Helplines
There are crisis support helplines that can provide you with immediate support that is confidential and free.
Lifeline
If you’re experiencing emotional distress, call 13 11 14. Available 24/7.
1800 Respect
If you are impacted by sexual assault, domestic or family violence and abuse, call 1800 1800 737 732. Available 24/7.
Suicide Call Back Service
If you are feeling suicidal or worried about someone who is suicidal, call 1300 659 467. Available 24/7.
Beyondblue
If you are experiencing depression or suicide and need support, call 1300 22 4636. Available 24/7.
For Referrers
Whether you’re a carer, health professional, NDIS Support Coordinator or family member wanting to refer someone to our services, we’re here to help.
Give us a call on (08) 9340 7281 or email us at disabilityservices@mercycare.com.au.
