Useful Links

Feedback and Resources

Complaints and Feedback

We believe everyone has the right to feel safe and understood. How you feel about the services we provide is important and we encourage you to reach out to us to share your feedback. Whether you’re unhappy with the support you’re receiving, want to make a suggestion or share a positive experience, by telling us how you feel we can improve the services we provide to all Western Australians who need our support.

To get in touch with us about any complaints or feedback, you can chat to our team on (08) 9442 3444, send an email to feedback@mercycare.com.au. Click here for more information.

If you’re unhappy with how we have handled your complaint, you can contact the NDIS Quality and Safeguards Commission by visiting the website or calling 1800 035 544.

Advocacy

Justice is one of our core values at MercyCare, which is why we strive to provide a service that is fair and trustworthy. To help you understand your rights under the National Disability Advocacy Program, you can reach out to the following providers across the Perth metro area:

Crisis Support Helplines

In an emergency, call 000 immediately or head straight to the emergency department at your nearest hospital.
There are also crisis support helplines that can provide you with immediate support that is confidential and free.

Lifeline

If you’re experiencing emotional distress, call 13 11 14. Available 24/7.

1800 Respect

If you are impacted by sexual assault, domestic or family violence and abuse, call 1800 1800 737 732. Available 24/7.

Suicide Call Back Service

If you are feeling suicidal or worried about someone who is suicidal, call 1300 659 467. Available 24/7.

Beyondblue

If you are experiencing depression or suicide and need support, call 1300 22 4636. Available 24/7.


For Referrers

Whether you’re a carer, health professional, NDIS Support Coordinator or family member wanting to refer someone to our services, we’re here to help.

Give us a call on (08) 9340 7281 or email us at disabilityservices@mercycare.com.au.