To get in touch with us about any disability feedback or complaints, you can chat to our team on (08) 9442 3444 or send an email to feedback@mercycare.com.au. Please indicate if you would like to remain anonymous.
If you’re unhappy with how we have handled your complaint, you can contact the NDIS Quality and Safeguards Commission by visiting the website or calling 1800 035 544.
When can you let us know your disability feedback?
Anytime! If you have a concern that needs our urgent attention, please let us know straight away so we can help you. Learn more about MercyCare Disability services here.
How can you provide disability feedback to MercyCare?
If you need support or an interpreter to help provide your feedback please let MercyCare know
- Ask your service for a Feedback Form or fill out the form on this page.
- Email or talk to your Service Manager, Coordinator or Support Worker
- Contact our Quality Services team on:
Email: feedback@mercycare.com.au
Telephone: 08 9442 3444
Post: MercyCare, PO Box 202, Wembley WA 6913
Attention: Quality Services Team
What will we do with your disability feedback?
- We will let you know we have received your feedback within 5 working days
- Investigate your feedback if needed
- Let you know the investigation outcome and invite you to discuss
- Look at ways to improve your service if needed
- Thank employees and volunteers when compliments are received.
Rights and Responsibilities
Feedback Form
As a service user, you have the right to:
- Services that meet your own needs, wants and goals
- Be treated with dignity and respect
- Decide what services you will have and how you would like to receive those services
- Have your views heard
- Understand what personal information we collect about you and how we use it
- Have a support person help you with making decisions
- Have your culture, beliefs and personal needs respected
- Be free from abuse, neglect and discrimination
- Enter and exit services fairly and easily
- Provide feedback and make suggestions about your service
- Have a safe service provided by trained and skilled employees and volunteers
As a MercyCare service user you have the responsibility to:
- Treat employees and volunteers with dignity and respect
- Help us decide what you need and how we can support you
- Provide information which assists us to give you a safe and high quality service
- Listen to others views
- Make your home safe for us to provide services there
