MercyCare / Aged Care / Home Care / Getting Started

Getting Started

Start your home care application process

Unsure of your home care eligibility and how you can process a home care application? We can help you understand your options and navigate your home care journey every step of the way.

Below are some steps you can follow to guide you through the process. Our friendly team are only a phone call away to answer your questions and support you anytime throughout the process.

Arrange a home care assessment

Contact My Aged Care online or on 1800 200 422. They will test your eligibility and arrange for an assessor to meet with you to determine your level of care.

If you have entry-level care needs, you’ll meet face to face with an assessor that will determine what services you require under funding from a Commonwealth Home Support Program.

If you have more complex care needs, you’ll meet with your local assessor who will determine what Home Care Package level is right for you.

If you are privately funding your services, skip to Step 2!

Chat with the MercyCare team

Once you have been assessed and assigned funding, call our expert home care team on (08) 9442 3498.

Our friendly team is here to listen to what you need and support you through the process, from beginning to end.

Plan your home care support

Our friendly staff can sit down with you to go over your needs, discuss services available, personalise services and together develop a schedule that will support you to continue living independently at home and connected with your community.


Once you give us the go-ahead, your services can start. We’re flexible, so if you need to change a service or time, just give us a call and we’re happy to help.


With a MercyCare Home Care Package we have no joining or upgrade fees, to enable you to have the flexibility to find what best suits you. This means when you choose us as a provider of your Home Care Package, when you sign-up, change your mind and want different types of services, we won’t charge you a fee for this.