Types of Home Care Support
What is Home Care?
Home Care with MercyCare supports you to live a safe, independent and fulfilling life in your own home. Depending on your needs and eligibility, there are three ways to access support.
Read through the options below, or call our friendly team on 08 9442 3498 and we’ll help you work it out.
Support at Home Package
Best for: people with ongoing or complex care needs who want flexible, coordinated support at home.
A Support at Home Package provides government-subsidised funding that can be used across a wide range of services – from personal care and nursing through to allied health, transport, and social support. Your funding is flexible and tailored to your assessed needs, and you have full choice and control over the services you receive.
Generally, you must be aged 65 or older (or 50+ for Aboriginal or Torres Strait Islander people) and need coordinated support to continue living at home. An assessment through My Aged Care will determine your eligibility and funding level.
Commonwealth Home Support Program
Best for: people who need a small amount of help with specific tasks to stay independent at home.
The Commonwealth Home Support Programme provides entry-level, government-subsidised support for older Australians. Unlike a Support at Home Package, CHSP funding covers specific services only – such as cleaning, personal care, or transport – and can’t be transferred between service types without a reassessment. If your needs increase over time, you may transition to a Support at Home Package.
Eligibility criteria are similar to the Support at Home Package – contact My Aged Care to find out what level of support is right for you.
Restorative Care Pathway
Best for: people who need short-term, intensive support to regain strength or independence after an illness, injury, fall, or change in circumstances.
The Restorative Care Pathway is a time-limited program providing intensive allied health and/or nursing support to help you work toward specific goals – like moving around your home more safely, managing daily tasks with greater ease, or returning to the activities you enjoy. It is goal-focused rather than ongoing, and you can access it alongside an existing Support at Home Package.
You may be eligible if you’re living at home, have an issue likely to improve through short-term intensive support, and are motivated to set and work toward clear goals. An assessment through My Aged Care will confirm your eligibility.
Not sure which applies to you?
My Aged Care can assess your situation and determine which type of support is right for you.
Contact My Aged Care or 1800 200 422. They will test your eligibility and arrange for an assessor to meet with you to determine your level of care.
Or talk to our team first We’re happy to walk you through your options before you make any decisions. Call us on (08) 9442 3498.
