Home Care Frequently Asked Questions

Depending on the level of support you need, My Aged Care will allocate you either the low-level support of the Commonwealth Home Support Program, or the higher-level Home Care Package.

Many people use CHSP when they need low-level support. As their needs become more intensive or complex, requiring some case management assistance, they can be referred for a Home Care Package. With CHSP your funding is only for specific services, like cleaning or personal care, and can’t be transferred to a different type of service without a reassessment. With a Home Care Package, your funding is flexible and can be used on whichever services you require.

You can contact My Aged Care on myagedcare.gov.au or 1800 200 422. They will test your eligibility and arrange for an assessor to meet with you to determine your level of care.

If you have entry-level care needs, you’ll meet face to face with an assessor that will determine what services you require under funding from a Commonwealth Home Support Program.

If you have more complex care needs, you’ll meet with your local assessor who will determine what Home Care Package level is right for you.

Once you have been assessed and approved for a Home Care Package you can start looking for an approved home care provider.

When searching for a home care provider, important factors are choice, flexibility, compassion, professional staff and a proven track record. It is important to find a provider that suits you and your specific needs.

To nominate MercyCare as your chosen home care provider, simply give us a call on 1800 637 299 and we will be happy to discuss the process with you.

Our friendly team is here to listen to what you need and support you through the process, from beginning to end. Together, we will go over your needs, discuss services available, personalise services and develop a schedule that will support you to continue living independently at home and connected with your community. You will have full control to select services and design a schedule that meets your individual needs.

Once you give us the go-ahead, your services can start. We’re flexible, so if you need to change a service or time, just give us a call and we’re happy to help.

Each level of Home Care Package provides a different subsidy amount depending on your required level of care.

Level 1 – Basic Care Needs. Valued at $8,927.90 per annum 

Level 2 – Low Level Care needs. Valued at $15,705.95 per annum 

Level 3 – Intermediate Care. Valued at $34,174.95 per annum 

Level 4 –High Level Care. Valued at $51,808.10 per annum 

You can find out more on our Costs and Fees page.

CHSP services are subsidised by the Australian Government and depending on your financial circumstances, providers may ask you to make a small contribution towards your services. Our friendly team are happy to chat through fees involved. Give us a call on 9442 3498.  

No, you can access any of our services and pay for them directly.