MercyCare / Aged Care / Home Care / Getting Started / I want to switch providers

Switching to MercyCare

Thinking of changing home care providers?

Not happy with your current situation and the service being provided under your Home Care Package? If you want to make the most of your funding with high quality and compassionate care, we can help.

At MercyCare, we work to make sure you get the most from your government subsidy and budget.

Our Home Care Packages have no joining, upgrade or exit fees.

Switching providers is easy!

Give our friendly team a call on 1800 637 299 or make an enquiry here on the website and our team will get back to you. One of our home care experts will arrange a time that works for you to visit you in your own home so we can chat about your individual needs and preferences to tailor a plan that suits you.

We want to make sure it’s a smooth transition for you. We can help you with contacting your current provider to make the switch to fit with your timeline.

We can assist you with contacting My Aged Care to let them know you are switching to MercyCare. They will reactivate your referral code.

With your referral code we can make sure you start receiving services so you can get on with life and doing the things you love.

At any stage on your journey of switching to MercyCare our friendly team is just a phone call away. We’re here to help.

Why choose MercyCare?

  • We are 100 per cent Western Australian; our team is local and on hand to support you through your home care journey.
  • Our priority is listening and understanding your needs and preferences. We put you at the heart of the process and help you tailor a care plan that best meets your needs.
  • Our services are flexible. We understand that needs change over time and we’ll work with you to ensure you continue to receive the services and quality of care required to live life your way.
  • We work to make sure you get the most from your government subsidy and budget.
  • Our Home Care Packages have no joining, upgrade or exit fees.
  • We offer access to a full continuum of services across home care, respite and social support through to residential aged care.
  • We are a not-for-profit organisation driven by values of respect, integrity, compassion, justice, excellence and courage.
  • We are a trusted provider you can rely on. Our roots date back more than 175 years, with thousands of Western Australians trusting us that they are in safe hands.