MercyCare / Who We Are / Our Purpose

Our Vision, Mission and Values

MercyCare’s Vision

For people and communities to thrive

MercyCare’s Mission

To bring compassion and justice to life and break cycles of significant disadvantage

Bringing our Mission to life

To ensure our everyday work contributes to our Vision and Mission, we look towards our Mission Ethos Shapers. These guide our decisions and the future of our organisation.

Person Centred Approach

We place people at the centre of everything we do. We see the person first as a unique individual, supporting their choices and needs with personalised and tailored services to achieve their goals.

Aboriginal Pathway and Reconciliation Journey

MercyCare is committed to partnering with our First Nations Peoples to build a strong and fair future together. By championing unity and mutual respect between the broader Australian community and Aboriginal and Torres Strait Islander peoples, our organisation as a whole, and the individuals that make it, hope to progress Australia to become a more just, equitable nation.

Ecological Awareness and Behaviour

We are committed to championing the environment across our services, taking steps as individuals and as an organisation to reduce waste and consumption. We are committed to educating ourselves and the next generation about how small steps can make a big difference to our planet’s future.

Cultural Diversity and Race Awareness

At MercyCare, every person matters. We commit to inspiring a culture that truly embraces and celebrates diversity and will continue to build relationships and deliver services that are inclusive of people from all walks of life.

Safeguarding Children and Young People

MercyCare is an accredited Safeguarding Children and Young People organisation with the Australian Childhood Foundation. We are dedicated to safeguarding children, young people and the vulnerable across all areas of the organisation. Our pledge is to keep them safe from harm, so they have the opportunity to realise their full potential.

More information on Safeguarding children and young people.

Our Values


We value the inherent worth of each person and the natural environment.


We are honest, genuine, accountable and reliable.


We respond with open hearts and minds to people’s needs.


We recognise everyone’s right to a fair share of resources and opportunities.


We strive for outstanding performance and creativity.


We promote a mind and spirit that faces up to and engages with challenges.