MercyCare / News / New folders provide ‘all-in-one’ access for support workers

New folders provide ‘all-in-one’ access for support workers

Designed to provide easy “all-in-one” access to information on a participant’s support and care needs, the idea for the files came from feedback from staff who work on the ground.

“Home Files are used in MercyCare’s Community Aged Care Services and we liked how they had used this file to provide all the information in one, easy-to-use place,” MercyCare Operations Support Advisor Michele Gregory said.

“Having an all-in-one file is a common practice in many community care settings, and we wanted to ensure that we had the best practices in place for our participants and support workers.”

The folders contain important information about the participant such as their support plan, information on their hobbies, interests and abilities, what level and type of support that MercyCare should be providing as well as details of the participant’s medication support needs and the times it should be administered.

The folders also allow support workers to leave notes on individual participants regarding important tasks that have been or need to be actioned.

“This way support staff always have up to date information they need to best support the participant to achieve their NDIS Goals,” Michele said.

For more information about MercyCare’s disability services, click here.