MercyCare / Privacy Policy

Privacy Policy

Your privacy is important to us. When collecting your personal information, MercyCare will:

  • Ask for your consent
  • Only collect information needed to provide you a service
  • Only collect information from you, your parents or guardian, unless this is not possible
  • Only collect information in a trustworthy way

MercyCare complies with the Privacy Act 1988 (Cth). You can read MercyCare’s Privacy Policy here

When using your personal information, we will:

  • Only allow authorised people involved in providing you a service to use it
  • Use it to provide you a service

MercyCare may use your personal information for internal processes and to let you know about our services. You can let us know if you don’t want to receive this information.

When disclosing your personal information, we will:

  • Ensure you have consented, unless:
    • Yours or others health and/or safety is at risk or
    • It is required by law.
  • Check your identity to make sure it is you or an authorised person receiving the information

We may have to let a person who is responsible for you, like a family member, know your health information if:

  • It is needed for your correct care or treatment
  • You cannot communicate consent.

When holding your personal information, we will:

  • Only hold it for the legally allowed time
  • Make sure it is kept safe and secure
  • Destroy information securely.


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