Privacy Policy

Your Privacy Matters

At MercyCare, protecting your privacy is part of how we care for you. We follow Australian privacy laws to make sure your personal information is handled with dignity and respect.

What We Collect

We collect personal details such as:

• Personal information – Name, address, and contact information
• Records related to the services we provide
• Sensitive information (e.g., health details, cultural background, criminal history)

Why We Collect It

We only collect information when it’s necessary and lawful. This helps us:

• Provide services and support
• Manage records and process payments
• Meet legal requirements
• Communicate with you about services and events

Consent

We only collect and use your information with your agreement. This can be:

• Direct: Signing a form or giving verbal consent
• Indirect: Continuing to use our services after being informed

How We Use & Share Information

• Your information is used for its intended purpose and any related uses that have been provided to you
• We share it only with trusted partners, advisers, and government agencies when necessary.
• We do not share your information outside Australia.

Accessing or Correcting Your Information

You have the right to access or correct your personal information. Here’s how:

• Complete a Request Form:
  • Application to Access Personal Information
  • Application to Amend Personal Information
• Submit your request in writing to:
  Privacy & Data Officer
  38 Ord Street, West Perth WA 6005
  Email: privacy@mercycare.com.au
  Phone: (08) 9442 3444

We’ll verify your identity and respond within 30 days. If we can’t provide access or make a correction, we’ll explain why.

Keeping Your Information Safe

We use secure systems, train our staff, and follow strict privacy rules. If a data breach occurs, we’ll notify you and report it to the Office of the Australian Information Commissioner (OAIC).

Questions or Complaints

If you have a privacy concern or complaint:

• Contact MercyCare’s Privacy & Data Officer (details above)
• If you’re not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC):
  Phone: 1300 363 992
  Email: enquiries@oaic.gov.au
  Mail: GPO Box 5218 Sydney NSW 2001 or GPO Box 2999 Canberra ACT 2601
  Website: https://www.oaic.gov.au

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Copyright

© Copyright MercyCare Ltd. All rights reserved. MercyCare Ltd. claims copyright ownership of which all rights are reserved, of all information on this website, unless expressly stated otherwise. No information on this website may be used for commercial purposes unless and until MercyCare Ltd. gives its written permission. Reasonable use of material on this website for the purposes of academic study is acceptable.