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Multicultural Support Services

MercyCare is committed to supporting people from culturally and linguistically diverse backgrounds to settle successfully in their new home, living meaningful and valued lives where they can contribute to and feel part of the fabric of Western Australia. This support is central to MercyCare’s vision of breaking cycles of disadvantage.

In providing multicultural services to the West Australian community for over a decade, we understand and recognise the significant barriers that people coming to Australia from different cultures and backgrounds face, such as:

  • English language competency
  • How to access essential services such as Centrelink, banking etc
  • Understanding Australian expectations and behavioural norms
  • Lack of financial resources
  • Lack of skills or qualifications (or qualifications not recognised in Australia)
  • No local work experience, networks or referees to assist in job search
  • Limited understanding of how to find and apply successfully for jobs
  • Lack of confidence and self-esteem

Our Mulitcultural Services are therefore focused on providing settlement support for new arrivals, helping people with no or limited income to pay essential living costs, and in assisting people to develop their skills and find employment so that they can earn a living.  These services are largely targeted at asylum seekers, refugees, humanitarian entrants and new arrivals, who face the greatest challenges settling in Australia.

A large proportion off MercyCare’s staff and volunteers delivering our multicultural services themselves come from similar cultural and language backgrounds , and can speak the main languages spoken by our services users, ensuring a respectful, understanding and inclusive approach to service delivery.