MercyCare’s Status Resolution Support Services (SRSS) program supports eligible asylum seekers while they are awaiting the outcome of their applications for asylum in Australia.
As the only SRSS provider in WA, the Department refers successful applicants to MercyCare. Each service user is allocated a case worker who becomes their main contact for assistance. MercyCare then works with these individuals and families to link, educate and assist them to access support or services for which they are eligible within the community. MercyCare does not have any role or responsibility in decision-making regarding service users’ visa and status applications.
The objective of the SRSS Program is to deliver appropriate support to people engaging with the Department of Home Affairs to resolve their immigration status, ensuring they are able to live and integrate into the community during this process.
MercyCare has a team of multilingual staff and volunteers who support service users to live in the community, access services to address their specific needs and become self-sufficient and contributing members of their new community.
We work in partnership with other organisations and community groups to provide access to a wide range of services and supports to ensure our service users’ needs are addressed.
MercyCare can assist eligible service users by linking them with practical supports such as:
- Supported accommodation;
- Assistance to access medical services (including mental health services);
- Orientation to their local community – shopping, public transport, recreational activities, religious venues, pharmacies, childcare, money management etc;
- Assistance in the form of guidance or education with regards to sourcing long-term accommodation;
- Assistance with essential registrations e.g. schools; banks; Transperth etc;
- Regular client welfare checks and liaising with Department of Home Affairs for services that clients may require to maintain their well-being;
- Linking clients to community initiatives or meaningful engagement activities;
- Educating clients about available physical and mental health services and how to access those services;
- Assistance with searching for and applying for jobs, for those with work rights
People who may be eligible for support under the Status Resolution Support Service (SRSS) are:
- Seeking Australia’s protection;
- In financial hardship; and
- Living in the community on a bridging visa.