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Home Care

Keep your independence and control

MercyCare recognises that every person has different wants, needs and preferences for their life. Our home care services are designed to help you live a safe, independent and fulfilling life in your own home alongside the precious memories you have made there. We will:

  • Help you to continue to be the same person you have always been.
  • Retain your quality of life.
  • Assist you to continue to grow and flourish as an individual.
  • Instil a strong sense of security, empowerment, independence and relevance.
  • Listen to you and make sure you are living the life you want to.

What is a Home Care Package?

A Home Care Package is a selection of services that support people to continue living at home independently and safely. You can select health and home services that best suit your needs – you have full control, choice and flexibility over your home care.

Am I eligible?

Home Care Packages are available to older people who needs coordinated services to help them stay at home, or a younger person living with a disability, dementia or other
care needs not met through other specialist services.

The need for services is different for everyone. You might need a bit of help with your home and garden maintenance, assistance with your shopping and transport or some helpaccessing physiotherapy and podiatry.

A Home Care Package can provide you with supports to assist you with your specific areas of need.

How to apply?

If you have home care needs and would like to access government subsidies, you will need to arrange an assessment. This can be done by contacting My Aged Care by calling 1800 200 422 or online at

If your care needs indicate you may be eligible for a Home Care, My Aged Care will arrange for an assessor to meet with you to determine your level of care. My Aged Care will contact you with the outcome of your assessment, the level of care you have been approved for and estimated wait time. Home Care Packages range from Level 1 to Level 4.

It is likely you will need to wait for your Home Care Package once it has been approved. Get in touch with us if this is the case and we can discuss other possibilities.

What’s the difference between Commonwealth Home Support Program (CHSP) and a Home Care Package (HCP)?

Depending on the level of support you need, My Aged Care will allocate you with either the low-level support of the Commonwealth Home Support Program, or the higher-level Home Care Package.

Many people use CHSP when they need low-level support. As their needs become more intensive or complex, requiring some case management assistance, they can be referred for a Home Care Package. With CHSP your funding is only for specific services, like cleaning or personal care, and can’t be transferred to a different type of service without a reassessment. With a Home Care Package, your funding is flexible and can be used on whichever services you require.

Home Care Package Value

Each level of Home Care Package provides a different subsidy amount depending on your required level of care. If you choose MercyCare as your provider, we then deliver the services required to keep you living independently in your own home.

The four Home Care Package levels are structured as follows:

  • Level 1 – for people with basic care needs (e.g. help with house cleaning, meals, running errands and transport. ) Worth $8,270.90
  • Level 2 – for people with low-level care needs (e.g. help with daily living and professional medical support) Worth $15,045.30
  • Level 3 – for people with intermediate care needs (e.g. help with daily living and higher medical support) Worth $33,076.30
  • Level 4 – for people with high-level care need (e.g. access to high level and complex nursing care) Worth $50,286.05

What do I do once I have been approved for a Home Care Package?

Finding a provider

Once you have been assessed and approved for a Home Care Package you can start looking for an approved home care provider.

When searching for a home care provider, important factors are choice, flexibility, compassion, professional staff and a proven track record. It is important to find a provider that suits you and your specific needs.

Designing the package that suits you

To nominate MercyCare as your chosen home care provider, simply give us a call on 1800 637 299 and we will be happy to discuss the process with you.

Our friendly team is here to listen to what you need and support you through the process, from beginning to end.

Our MercyCare Support Advisors can sit down with you to go over your needs, discuss services available, personalise services and together develop a schedule that will support you to continue living independently at home and connected with your community. You will have full control to select services and design a schedule that meets your individual needs.


Once you give us the go-ahead, your services can start. We’re flexible, so if you need to change a service or time, just give us a call and we’re happy to help.

How much does it cost?

Being eligible for a Home Care Package means the government will subsidise the cost of your home care, making it much more affordable. The subsidy goes directly toward your home care and support.

Depending on your personal financial circumstances, there may be a cost to receive your Home Care Package. This compulsory government cost is known as the Income Tested Care Fee, and is based on your income only (not assets).

We are happy to talk to you more about this at any time.

Click here to go to Our Pricing page. 

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Get Started Today

For more details about how we can help provide the services and care that will help you to live independently and on your own terms, call us today.